Sofia Wrap Tulle Embroidery Dress

At LAVELY, we are committed to ensuring that your order is delivered to you safely and in a timely manner. Please review our shipping and delivery terms below:

Processing Time

• For ready to wear collection, orders are processed within 1-2 business days after your payment is confirmed.
• Custom or made-to-order items may take longer to process, and you will be notified of the estimated processing time at checkout.

Shipping Times

• Domestic shipping typically takes 3-7 business days.
• International shipping may take 7-14 business days, depending on your location and local customs procedures.
• Please note that shipping times are estimated and may vary due to unforeseen delays such as customs clearance or postal service disruptions.

Shipping Costs

• Shipping costs are calculated based on your location and the size of your order. The exact shipping fee will be displayed during checkout before you confirm your purchase.
• Free shipping may be offered on select orders or during promotional periods.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Customs & Duties

• For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and will be collected by the local customs authority. Please check with your local customs office for more information about any applicable fees.

Delivery Issues

• If your package is lost or damaged during shipping, please contact our customer service team immediately, and we will assist you in resolving the issue.

Undeliverable Packages

• In the event that a package is returned to us due to an incorrect shipping address or failure to collect the parcel, we will notify you and arrange for re-delivery. Additional shipping fees may apply.