We may have directly begun processing your order. Please contact our customer service team as soon as possible if you need to make changes.

We want you to love your Lavely purchase! If you're not completely satisfied, you can return unworn, undamaged items within 14 days of receiving them for a full refund or exchange. Please make sure all original tags are still attached. You will be responsible for return shipping unless the item is faulty.

Delivery times vary based on your location. Typically, orders are processed within 1-2 business days, and shipping times are between 3-7 business days. You’ll receive tracking information as soon as your order ships.

Absolutely! We use industry-standard encryption to protect your personal and payment information. Our website is secured with SSL (Secure Sockets Layer) to ensure your data is safe.

Yes, we ship worldwide! Shipping rates and delivery times vary depending on your location, and these will be calculated during checkout.

Once your order is shipped, you’ll receive an email with tracking information. You can use that to monitor your shipment's progress until it arrives at your door.

We accept major payment method.

For special requests or custom orders, feel free to reach out to us. While we can’t always guarantee availability, we’re happy to discuss options.

Our customer service team is here to help! You can reach us via email or through our contact form, and we’ll get back to you as soon as possible.